Order policy

Once order has been place allow 48 hours to receive confirmation of order


ShaylanFaye and Hair & Co will ship out order once order has been processed. Please allow 5-7 business days

Custom Wigs/Unit : these units are custom made so will take a little longer than our premade units. Please allow 14-21 business days to process order and ship out orders

Shipping time does not include weekends. No RUSH shipping will be available! All shipment will require a signature. Shipping cost $14.25 US

Billing and mailing address MUST be the same or order may be cancelled.


Order delays 

We are not responsible for shipment delays due after you have received your tracking information.

Payments are taken using the Paypal system or regular checkout in which you do not have to have a paypal. (Regular checkout processin time can take up to 3 business days.) Paypal checkout is recommended You will be allowed to select a credit card payment. You will also have the availability to pay using the sezzle option which will allow you to make payments on your purchase.